For Customers / Riders

Terms and Conditions

Effective Date: 26 April 2026  |  Last Updated: 19 August 2026

Welcome to MannVahan. These Terms and Conditions ("Terms") govern your use of our platform as a customer (rider). By registering or booking a ride, you agree to these Terms. Please read them carefully.

1. About MannVahan

MannVahan is a technology platform that connects riders with independent partner drivers offering bike and auto-rickshaw rides across Maharashtra, India. MannVahan acts as an intermediary and does not directly provide transportation services.

2. Eligibility

• You must be at least 18 years of age to create an account and book rides.
• You must provide accurate, current, and complete personal information during registration.
• One person may hold only one customer account. Duplicate accounts may be suspended.
• You are solely responsible for all activity that occurs under your account.

3. Account Registration & Security

• Register using a valid mobile number or Google account.
• Keep your login credentials and OTP confidential. Never share your OTP with anyone, including the driver.
• Notify us immediately at support@mannvahan.in if you suspect unauthorised access to your account.
• MannVahan reserves the right to suspend accounts with false or misleading information.

4. Booking a Ride

• Ride requests are sent to nearby available partner drivers. Acceptance is at the driver's discretion.
• Estimated fares shown before booking are indicative; the final fare may vary due to route changes, waiting time, or applicable surcharges.
• MannVahan does not guarantee ride availability at all times or in all locations.
• Be at the confirmed pick-up point on time. Drivers may cancel if you are not reachable within the permitted waiting period.
• You may not book a ride on behalf of a minor travelling alone.

5. Cancellations & Refunds

• You may cancel at no charge at any time before a driver accepts your ride.
• Once a driver has accepted, they are already on their way to you. Cancelling from the app becomes available only after a short waiting period, which is shown to you on the ride screen; before that, contact support and we will cancel the ride for you.
• Repeated or abusive cancellations may attract a cancellation fee.
• Refunds for eligible cancellations or overcharges will be processed within 5–7 business days to the original payment method.
• MannVahan reserves the right to withhold refunds for fraudulent, abusive, or manipulative cancellation behaviour.

6. Payments

• Pay via cash, UPI, or any other method supported in the app at the time of the ride.
• You agree to pay the full fare displayed at the end of the trip.
• MannVahan is not responsible for payment failures caused by third-party gateways, bank issues, or network errors.
• All fares are inclusive of applicable taxes unless stated otherwise.
• Do not attempt to dispute a legitimate fare through chargebacks or bank reversals without first contacting support.

7. Rider Conduct

• Treat partner drivers with respect. Abusive, threatening, or discriminatory behaviour is strictly prohibited.
• Do not use the service for any illegal activity.
• Do not carry hazardous, illegal, or oversized items.
• Wear a helmet when using bike-ride services as required by the Motor Vehicles Act.
• Do not request the driver to deviate from safe, legal routes.
• Do not tamper with driver ratings or submit false complaints.

8. Safety

• MannVahan performs background verification on partner drivers; however, we cannot guarantee absolute safety.
• Use the SOS / emergency feature in the app if you feel unsafe during a ride.
• Share your live trip status with a trusted contact using the app's trip-sharing feature.
• MannVahan is not liable for accidents, injuries, or losses that occur during a ride. Insurance coverage, if any, is governed by applicable Indian law.

9. Ratings & Feedback

• After each completed trip you may rate the driver and provide feedback.
• Ratings must be honest and based on your actual experience.
• Misusing the ratings system (e.g., to harass a driver) may result in account suspension.

10. Promotions, Offers & Referrals

• Promotional codes and referral rewards are subject to their individual terms and validity periods.
• Creating fake accounts to redeem promotions is a violation and will result in permanent suspension and forfeiture of all rewards.
• MannVahan may modify or withdraw any promotion at any time without prior notice.

11. Intellectual Property

All content, trademarks, and logos on the MannVahan platform are owned by or licensed to MannVahan. You may not copy, reproduce, or distribute them without prior written consent.

12. Privacy

Your use of MannVahan is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of your information as described therein.

13. Limitation of Liability

• MannVahan is a technology intermediary and is not liable for the acts or omissions of partner drivers.
• To the maximum extent permitted by law, MannVahan's aggregate liability for any claim shall not exceed the fare paid for the specific ride giving rise to the claim.
• MannVahan is not liable for indirect, incidental, special, or consequential damages.

14. Indemnification

You agree to indemnify and hold harmless MannVahan, its officers, employees, and partners from any claims, losses, or liabilities (including legal fees) arising from your use of the service or violation of these Terms.

15. Termination

• MannVahan may suspend or terminate your account for violations of these Terms or fraudulent activity.
• You may deactivate your account at any time by contacting support@mannvahan.in.

16. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Continued use of our services constitutes your acceptance of the updated Terms.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of India. All disputes shall be subject to the exclusive jurisdiction of courts in Dhule, Maharashtra.

18. Grievance Redressal